ME Bank supports flood-affected Australians
ME Bank shares the concern of all Australians, with more than 200,000 people from communities around Australia and thousands of homes and businesses impacted by the devastating floods. Our thoughts are with all those affected with 75 per cent of Queensland declared a disaster zone.
We have identified and are offering our support to all of our customers who live in flood-affected areas to ensure they are aware of support available. Our Business Banking representatives are working directly with businesses in these areas to assess their needs and offer support.
Across Australia, ME Bank staff continue to show their support to the Flood Relief. Within impacted communities, local staff are volunteering their time to the recovery efforts.
The ME Bank Brisbane State Office and Branch have now reopened for business, and all branches are now facilitating online donations towards the Queensland Premier's Flood Relief Appeal.
- ME Bank's Flood Task Force Team
- Financial Relief through our Customer Hardship Policy
- $50,000 to Queensland's Premier's Flood Relief Appeal
- How you can help
ME Bank's Flood Task Force Team
An ME Bank Flood Task Force Team has been established to ensure our customers, employees and local communities impacted in Queensland and Northern New South Wales receive every possible support through this difficult time.
ME Bank has a Customer Hardship Policy available to eligible customers offering a payment relief programme. The Policy seeks to help reduce the financial burden of ME Bank customers who have suffered loss of property, employment or are facing any other financial difficulties at this time. A Customer Help Team is in place to assist these customers and they can be contacted on 1300 500 520.
Financial Relief through our Customer Hardship Policy
The financial relief available through our Customer Hardship Policy includes:
- Up to 3 months suspension of Home Loan repayments, with the interest capitalised to the loan;
- Up to 3 months suspension of Personal Loan repayments with the interest capitalised to the loan;
- Up to 3 months suspension of Credit Card repayments with the interest capitalised to the account;
- Prioritisation of customers applying for limit increases on their Credit Cards in order to gain access to additional funds;
- Waiving of fees on any fixed term savings (i.e. Super Members Term Deposit, Standard Term Deposit and Business Term Deposit) where a customer needs to break their term early to access their savings; and
- Direct liaison by our Business Banking representatives with all affected businesses to assess their needs and offer support.
$50,000 to Queensland's Premier's Flood Relief Appeal
ME Bank has further increased its financial support to a total of $50,000 for victims of the worsening flood crisis in Queensland. We hope this goes some way towards the relief and recovery efforts for affected Australians. We are also encouraging ME Bank staff to support the Appeal and donate.
How you can help
Donations
If you wish to donate:
Volunteers
Those wishing to volunteer their time can visit Volunteering Queensland to register.
For further information, support and assistance on the floods go to the Queensland Government website.
Contact ME
- Product Enquiries
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Personal Ph 13 15 63 ME Contact Centre open
Mon - Fri: 8am - 8pm,
Sat: 9am - 5pm (EST)Business Ph 1300 658 108 ME Business Contact Centre open
Mon - Fri: 9am - 5pm (EST) - Existing Customers
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Personal Ph 1300 654 998 ME Contact Centre open
Mon - Fri: 8am - 8pm,
Sat: 9am - 5pm (EST)Business Ph 1300 658 108 ME Business Contact Centre open
Mon - Fri: 9am - 5pm (EST) - Phone Banking
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Personal Ph 1300 654 998 Business Ph 1300 658 108