Customer Relations

Customer Relations

At ME Bank we are committed to providing value for money products and great customer service. By providing feedback, you will be helping us to understand the products you would like us to offer, as well as identify potential improvement opportunities.

Additionally, if a service we're providing is not meeting your expectations, we would like you to tell us.

You can offer a suggestion, pay us a compliment or lodge a complaint by:

• Calling our National Customer Contact Centre on 1300 654 998 Monday to Friday 8am to 8pm or Saturdays 9am to 5pm (Melbourne time)
• Sending a secure email via our free Internet Banking service
• In person at one of our Branch Offices
• Writing to:
  Customer Relations
  ME Bank
  Reply Paid 1345
  Melbourne, VIC 8060.
• Facsimile to: (03) 9708 4628

Complaints

Our objective is to resolve your complaint as quickly as possible and in most cases our experienced consultants and managers will be able to rectify your issue within three business days. Some complaints can take longer to resolve and when this is the case, we will provide you with an update and request more time to complete our review.

If the matter is not resolved to your satisfaction, please email, fax or write to our Customer Relations team who will conduct an impartial and thorough investigation into the issue.

In the unlikely event you remain dissatisfied with the outcome of the Customer Relations investigation; you may wish to contact the Financial Ombudsman Service. The Ombudsman will however, encourage you to resolve the matter with ME Bank before they investigate your concern.

Contact details for:
Financial Ombudsman Service
GPO Box 3
Melbourne, VIC 3001
Telephone: 1300 780 808
Facsimile: (03) 9613 6399
Website: www.fos.org.au